Mississippi Cosmetology Board Practice Exam

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What action is NOT recommended when a client is unhappy?

Avoiding the client
Listening to their feedback
Staying calm and resolved
Offering additional services

The correct answer is: Avoiding the client

Avoiding the client is not recommended in situations where a client expresses unhappiness. When a client is dissatisfied, engaging with them is crucial. By listening to their feedback, the professional can understand the specific issues the client is facing and show that their concerns are valued. This open communication can help in resolving misunderstandings and restoring the client's confidence in the service provided. Staying calm and resolved is important because it helps to de-escalate any emotional situation and creates a more positive environment for discussion. Offering additional services might be beneficial in certain scenarios, as it shows the client's needs are being taken seriously, and it could be a way to make amends. Overall, the key to resolving client dissatisfaction lies in direct engagement and constructive dialogue, making avoidance counterproductive in such situations.